Frequently Asked Questions

You can click on the buttons to changes the questions

Can I choose my own shifts?

Yes! You can input up to 4 weeks of availability and adjust it anytime.

Is this full-time, guaranteed work?

No—shifts are offered as needed by childcare providers and schools to cover their staff absences.

How long does registration take?

If you have all documents ready, registration can be completed in 1–2 days.

Is the pay weekly or monthly?

Weekly—paid every Friday for shifts worked the previous week.

What areas do you cover?

Greater Manchester, with plans to expand nationally.

Do I need a DBS?

Yes, you will need an enhanced DBS.

Do I need childcare experience or qualifications?

No, but they help increase your pay. Passion for working with children is essential.

Can I register without experience?

Yes—many workers start with no experience and build it on the job.

Can I work around holidays or limited hours?

Absolutely. You control your availability and can work as little or as often as you like.

How much will I get paid?

Pay depends on your qualifications and experience. A pay scale is shared during registration.

Do I get holiday pay?

Yes!

Can I access training?

Yes— Level 2 safeguarding training is provided

What kind of people work with YCW?

Nursery practitioners, students, parents, retirees, teaching assistants—anyone with a passion for childcare.

What documents do I need?

ID, DBS, references, work history. A full list is provided during registration.

Will I have an interview?

Yes—a video call to verify documents and discuss your experience.

Can I refuse a shift?

Yes—just respond promptly and explain why if needed.

Will I get shifts in advance or short notice?

Both. You can also join our WhatsApp Broadcast Group for last-minute shifts.

How do I access shift offers?

You’ll receive a mobile notification and can accept or decline via the mobile app.

How do I book a shift?

Can I message the flexible worker?

Yes—include a short message with your shift offer for logistics or special instructions.

Do I get notified when a shift is accepted?

Yes—email notifications confirm acceptance or rejection.

Are all workers vetted?

Yes—DBS, ID, work history, professional references, qualifications, and right-to-work checks are completed during onboarding to youchoosework, following best practice Safer Recruitment Standards.

Can I access vetting documents?

Yes—you can view this information on the flexible worker’s profile before booking, request full vetting info via email, or ask the worker to bring documents to their first shift.

Can I book multiple workers?

Yes—offer shifts to multiple workers and confirm with your preferred candidate.

Can I change a shift time after booking?

Yes, you can amend shifts or cancel them on the platform.

How do I pay workers?

youchoosework invoices you after the shift, which you can pay via bank transfer within 48 hours; we handle the worker payments.

What is the cost?

Hourly rates are shown on profiles and include all fees. No hidden costs or agency commissions.

Can I hire a worker permanently?

Yes, although a transfer fee will apply.

How do I book emergency cover?

Offer shifts via the platform – workers receive mobile notifications and often respond very quickly – you can follow up with an email to the youchoosework team, or call for urgent support.

What does “qualified” mean?

Workers with Level 2 and above full and relevant childcare qualifications.

How do I give feedback?

You will see a feedback pop up for you to rate your most recent worker the next time you log in after a completed shift. You can also email info@youchoosework.com with positive or developmental feedback.

What if a worker does not turn up for their shift?

Contact the youchoosework team immediately—we’ll help resolve the issue.